Terms of Use - Earphones IL

Welcome to the “Earphone IL” website (hereinafter: the website or site), operated by “Verimix Ltd.”, P.O. Box 52514, Hadera 3844417 (hereinafter: Verimix or the Company), which offers products in the audio field.

1. General

Use and purchase on the site are subject to the terms detailed in these Terms and Conditions. Please read these Terms and Conditions carefully, as performing an action on the site, including the use of the content contained therein and the various services operating therein, indicates your agreement to the terms contained in the Terms and Conditions. If you do not agree to the terms of the policy, in whole or in part, please refrain from using the site.
The provisions of these regulations apply equally to both sexes, and the use of the masculine form is for convenience only.
Anyone performing an action on the site declares that he is aware of the site’s regulations and the rules of participation on the site and accepts them, and that he and/or anyone on his behalf will not have any claim and/or lawsuit against the site’s owners and/or operators and/or anyone on their behalf, except claims related to the breach of the site’s owners and/or operators’ obligations under these regulations. The meaning of the word “action” in these regulations is – any action performed for the purpose of purchasing a product or service offered for sale on the site.
Any user who has reached the age of 18 and who has an e-mail account on the Internet, a valid personal ID card, and a valid personal credit card from one of the Israeli credit companies may perform an action on the site.
Verimix may prevent you from purchasing on the Site and/or using the Site temporarily or permanently, at its sole discretion and without prior notice.
Without derogating from the foregoing, Verimix may prevent you from participating in any of the sales and submitting bids in any of the following cases:
1. If you intentionally provided incorrect details.
2. If you have committed an act that harms or may harm the Company or any third parties.
3. If your credit card has been blocked or restricted in any way.
If you need to obtain permission from any third party to perform a legal action, you declare and confirm that you have received the consent of the guardians, or third party as stated above, to perform an action on the site.
Any user who has a valid e-mail account and a credit card that can be cleared by one of the credit companies operating legally in Israel or a working PayPal accont of good standing, may perform an action on the site.
The supply of products and/or services will be carried out in accordance with the provisions of these regulations below.
Verimix reserves the right to cancel a sale, at its sole discretion, if it becomes apparent that illegal activity has been or is being carried out on the site, or in the event of force majeure, acts of war, hostility or terrorism that prevent, in the opinion of the company, the continuation or execution of the sale, or if a bona fide error occurs in the printing, in the description of the product/service, in the terms of sale, and/or in the event of an error in entering the sale data, and in any case where an action has been taken in violation of these regulations.
Only the rules published in these regulations will bind Verimix towards those performing actions on the site.
Verimix reserves the right to change these Terms and Conditions from time to time, but any changes will only apply to products and/or services purchased after the change.

2. The products offered for sale

The site displays a wide variety of products and services from the best manufacturers, at attractive prices and under special conditions.
The product details and data appear on the sales page of each product. Verimix makes great efforts to provide a description and up-to-date and comprehensive information about the products offered for sale on the site However, if there is a link (“link”) on the site, which refers to other sites, Verimix will not be responsible for the content of those sites, the information published on them or any other details related to them, and will not be responsible for any direct or indirect damage that will be caused or may be caused, as a result of using or relying on the information that appears in the services that you may reach via the link on the site. Including YouTube videos that appear on the site.
The product images on the site are intended for illustrative purposes only, and there may be differences between the image and the product sold, either due to the limitations of electronic media (transfer of colors, shades, etc.), or changes made to the products from time to time.

3. The ordering process

After you have placed your order, you will receive an initial notification that your order details have been received. Please note: This confirmation does not obligate the site and/or anyone on its behalf to provide the products you ordered, and it only indicates that the order details have been received by the system.
Only after the site has finished checking your credit card details, and the credit card company has received approval to make the purchase, or after your PayPal payment was cleared and recived in the company’s account, will your offer be considered completed and all processes for delivering the products you ordered will begin, provided that your order details have been received by the system without disruption, and provided that the products are in stock.

4. Ordering products and/or services

In order for us to fulfill your offer to purchase a product (hereinafter: “your order”), it is important that the products you ordered are in stock on the Site. Although we do our best to ensure that the products displayed on the Site as being in stock are indeed in stock, it is possible that products displayed on the Site are out of stock, in which case we will send you an appropriate notification via your e-mail or telephone.
The site reserves the right to make you an offer to purchase an alternative product of similar nature and price, if such an alternative exists. If you accept the site’s offer – your order details will be updated again. On the other hand, if you decide to refuse the site’s offer – your order will be deleted and your credit card or PayPal account will not be refunded.

5. A botched order

In order for us to provide you with the products you ordered, your order must be received and processed by us in a proper and orderly manner, containing all the details required for the delivery of the products and your billing. There may be various reasons that may cause malfunctions and disruptions in the reception and processing of your order by the website. If you receive a message regarding incorrect content in your order details, or a message regarding a malfunction that occurred in the system when receiving your order, we recommend that you contact our customer service via the website, or by phone at the numbers listed on the website.
If there is a disruption and/or error in the description of the product and/or service, in their image, description, price or any other detail, the site will be entitled to cancel your purchase and you will not be charged any payment for the canceled order.
If you provide incorrect identification information when placing your order, we cannot guarantee that the products will reach you. In the event that the products are returned to us due to incorrect information you provided, you will be charged for handling and shipping fees. Please be sure to fill in accurate and up-to-date information.
Submitting false personal information is completely prohibited and constitutes a criminal offense under the provisions of the Penal Law, 5737 – 1977 and/or any other law.

6. Payment methods

You can pay using a valid credit card, which can be cleared by one of the credit card companies legally operating in Israel (except Diners) or via PayPal.
If you do not wish to make a payment by card via the Internet, you also have the option of completing the transaction by phone, by providing your card details to the customer service representative. If you wish to inquire about your options in detail, please contact our customer service via the website directly to customer service, or by phone.
Only upon receipt of approval from the credit card company for the purchase you made using your card, or the receipt of your payment via PayPal, will we process your order and ship the products to you.
In any case where the credit card company or PayPal refuses to allow the site to collect the payment, this will be considered a cancellation of the order by the buyer, and all the conditions stated below regarding the cancellation of the transaction by the buyer will apply.

7. Privacy

Verimix respects your privacy and is committed to maintaining the privacy protection rules accepted in Israel. Personal information that will be provided by you or collected about you will be used in accordance with the details in this privacy policy or in accordance with obligations applicable to the company under any law.
When using the site, information about the user is collected, such as information that the user knowingly provides, as well as statistical and aggregated information. The user hereby declares and confirms that the information he provided and/or will be collected about him as part of his engagement with the company will be stored in the company’s database and this data will be used in accordance with the purposes of the database.
Verimix may collect and use information provided by you and/or collected about you, such as your consumption habits and behavior, including during the use of the Site and/or the services offered through it, in order to improve, enrich or change (including changing the Site presented to the user) the Site, the services and content offered on the Site so that they best match your preferences. Verimix may also use the information for operational, marketing and statistical purposes.
You agree that the information provided by you and/or collected about you will be stored in Varimix’s databases for the purpose of managing and streamlining the service, for operational, marketing and statistical purposes.
‘Personal information’ means any identifying information about you that will be provided or collected about you as part of using the site and/or user registration and/or placing orders.
The personal information you have provided and will provide at the time of ordering and/or at any other time, as well as details of purchases you make in the future, will be stored in Verimix’s database. Verimix is careful not to transfer personally identifiable information about you to third parties, except in one or more of the following cases:
1. Upon request or with your express consent or upon registration for a specific service that may require this, with your consent.
2. When performing certain actions within the framework of the services, it may also be necessary to transfer information to service providers who are required to complete the action and/or who carry out the action, and/or to parties related to that action – for example, a courier company, a credit clearing company, etc. The specific information for the purpose of the specific engagement between the customer/service requester and the service provider will be provided by Verimix and the execution of the order or action will constitute consent to the transfer of the required information to the relevant parties, in order to complete the actions. Verimix has no responsibility regarding this issue and issues related to the transfer of information, and no complaint from the parties may be made against it. For example, the transfer of the user’s address
3. To a courier company, or transferring the user’s email address to the mail distribution company in the event of registration for the emailing list.
4. In the event of a legal dispute between you and the company that requires the disclosure of your details and/or if you perform actions that are contrary to the law on the site and/or in the event that a judicial order is received requiring this.
5. For the purpose of conducting statistical analyses and transmitting statistical or other information to third parties. Such information will not allow you to be personally identified.
6. In the event that you are found to have violated one or more of these Terms of Service and/or in cases where you perform or attempt to perform actions that are contrary to the Terms of Use or any legal provision.
7. According to a judicial order or a requirement of a legally authorized authority or for the purpose of preventing the commission of offenses.
8. Any case in which Verimix believes that providing the information is necessary to prevent serious damage to a person’s property and/or body, or to prevent other serious damage at its sole discretion.
9. In the event that Verimix is sold, transferred and/or merged with another corporation, provided that the recipient of the new information accepts the provisions of these Terms of Use in full.
It is clarified that by law you are not obligated to provide your details, and their provision is dependent only on your free will and consent, in order to receive the requested company services, you will not have any claim and/or lawsuit against the company and its representatives in this regard. However, please note that without providing certain details (for example, without entering identifying information when placing an order) we will not be able to provide the services offered or fulfill your orders.
Information provided on the Site must be true, reliable and accurate, only in your name and for yourself, and not for third parties, except in cases where you have been expressly authorized to do so in writing. Verimix is not responsible for the accuracy of the information and its quality and reliability, and no complaint from the parties may be made against it.
Verimix will be entitled to send you an e-mail, contact you in writing or orally with any information regarding promotions on the site, innovations on the site, etc. If you do not wish us to contact you as stated above, you will have to indicate this in the designated place in the e-mail in the first publication you receive.
Verimix devotes resources and takes measures to prevent intrusion into the site and to thwart possible harm to users’ privacy. However, it is not possible to guarantee the preservation of your privacy from such “intrusions” or to completely rule out disruptions. Therefore, you hereby declare that you will not have any claim and/or demand and/or lawsuit against Verimix and/or anyone on its behalf due to such harm, malfunctions and/or disruptions.
Verimix reserves the right to publish transactions for marketing purposes, but without unique identifying details of our customers, for example: “Dan from Chicago and David from Berlin recently purchased this product.”
The Site may include social networking features (such as Facebook’s “Like” and “Share”). The social features enable or enable integration with certain third-party social networks or platforms (hereinafter: “Social Network” or “Platform”). These social networks and platforms are created and maintained by third parties that are not affiliated with or controlled by Verimix. If you enable such integration with such social networks or platforms, your use of these social features will be subject to the terms of use and privacy policy of the relevant social network or platform. You should ensure that you have read and understood their terms of use and privacy policy in order to know what information is collected about you and about your ability to change your privacy settings within them. If you do not agree to the practices specified in the terms of the social networks or platforms, do not allow our website to establish contact and/or integrate with them (in this case, please note that you will not be able to benefit from all the services that our website offers). You should understand that in the event that integration with a social network or platform is enabled, Verimix may provide data about you to your contacts (and vice versa) in order for you to benefit from the social features. This data may include your name and your profile picture on social media. By using the social features, you agree and understand that the relevant social networks or platforms may collect certain personal information, such as your IP address, non-personal information and may even plant cookies and/or other web tracking technologies in order to enable the functioning of the social features. The use of these features allows sharing information with your friends or the general public, taking into account the settings you have set with the third party providing the social features. You understand and agree that when you share content via social networks or platforms, your content may become public and may be published by others. Your access to, use of and reliance on third-party sites, services or content, as well as any interactions between you and third parties, are at your own risk and you are solely responsible for any costs associated therewith. You agree and acknowledge that Verimix shall not be liable, directly or indirectly, for any damage or loss caused (or alleged to have been caused) in connection with or arising out of the use of any service, content, product or other information available through such sites or services.

8. Cookies and tracking technologies

When using the Site, Verimix or third parties may use industry-standard technology known as “cookies” and Flash and/or other tracking technologies (hereinafter: “Tracking Technologies”). These tracking technologies are stored on your device and allow us to automatically activate certain features (e.g., automatically activating the Site login process), as well as to facilitate and simplify the experience of using the Site. Tracking technologies can be disabled. For example, most web browsers allow users to delete cookies from the user’s device, block the receipt of cookies or receive notifications before cookies are stored. However, it should be noted that if the user deletes tracking technologies or does not allow their storage and/or if he changes the Flash features, the user’s online experience through the Site will be limited. Please refer to the instructions provided in your browser or on the “Help” screen to learn more about these functions. Third-party tracking technologies typically store non-personal information, such as the web pages you visit, the duration of your visit, etc. To take action regarding third-party tracking capabilities, you can usually find instructions in their privacy policies or terms of use.
Verimix uses third-party services to collect, store and/or process the information collected as part of the use and browsing of the site. Verimix makes efforts to engage with third parties that publish privacy policies applicable to the collection, storage, processing and use of personal and non-personal information. These third-party services include, among others: * Meta services (Facebook \ Instagram), such as Pixel tracking. * Google services, such as Google Analytics, Google Adwords (including Remarketing ), including enhanced conversion . * Taboola services, such as Taboola Pixel. * Twitter services, such as conversion tracking. * TikTok services, such as conversion tracking. * Smartsupp.com, s.r.o., VAT ID CZ03668681
Verimix uses Klaviyo’s services to distribute e-mail and learn about users’ usage habits, and shares with the company the mailing details of its customers who have requested to join our mailing club and receive marketing mail.
Google’s privacy policy is published at the following addresses: https://policies.google.com/technologies/partner-sites , https://support.google.com/analytics/answer/6004245 .
If you want to prevent data collection by Google Analytics on the website and other websites, Google allows you to download a special add-on that will prevent them from collecting data about you. Details here: https://tools.google.com/dlpage/gaoptout
You can learn about Google’s cookie here: https://policies.google.com/technologies/cookies#types-of-cookies
You can delete information that Google has collected about you here: Link
You can control the personalized ads that Google will show you here: Link
You can opt out of being tracked by Smartupp.com here: Link
You can reduce Facebook tracking with these guidelines: Link
You can learn more about X’s tracking and personalized advertising here: Link
You can learn more about Tiktok’s personalized tracking and advertising here: Link
You can read Klaviyo’s privacy policy and learn about their tracking practices here: https://www.klaviyo.com/legal/privacy-notice
Verimix has no control over these third parties. We encourage you to read the terms of use and privacy policies of these third parties so that you can know what types of information is collected about you.

9. Supply

The delivery and dispatch of the products will be carried out in accordance with the provisions of these regulations. The delivery time of the products and/or services as indicated on the site for each product and/or service includes only the calculation of business days. The calculation of the delivery times will be based on business days, i.e. five working days a week, Sunday-Thursday, and does not include Fridays, Saturdays, holiday evenings and holidays. In addition, the day of the order will not be included for the purpose of counting the number of business days for the delivery of the products. Verimix does its best to advance the delivery time.
The delivery of the products can only be made in accordance with the shipping policy of selected shipping company. Verimix reserves the right to announce that it is unable to deliver the product to a particular area.
If you have used PayPal for Payment, we will only ship to the address selected via PayPal. We are prohibited from delivering shipments, by any means, to an address that is a P.O. Box.
Verimix and/or anyone on its behalf will not bear any responsibility for delays in the delivery of products as a result of events beyond their control, such as strikes or shutdowns, malfunctions in the computer system or telephone systems and/or communication systems, malfunctions in the e-mail service, acts of hostility and/or force majeure (war, earthquake, weather, etc.), events that will affect the completion of the purchase process and/or the fulfillment of the delivery dates. In these cases, Verimix may announce the cancellation of the purchase, in whole or in part, and cancel the obligation of the person performing the action.
The delivery of the various products and/or services by couriers will be carried out in accordance with the terms of delivery of the shipping company. If the shipping company is unable to make the delivery to the customer’s home for any reason, including due to weather conditions and/or a security situation that may endanger the lives of the shippers, the matter will be clarified to the customer and an alternative solution acceptable to both parties will be found. It is hereby clarified that with regard to the cancellation of a delivery due to the conditions specified above, Verimix will be the sole arbiter.
It is hereby emphasized that the delivery times of products not delivered via couriers cannot be fully controlled by Verimix and are not under its control, and you declare that you will have no claim against Verimix due to disruptions in delivery not via courier.
At the time of delivery, Verimix may request your presence at the place and time of delivery, and presentation of your ID card and/or your signature, as a condition of delivery.
If a product is not shipped to you within 21 business days of the date of purchase, you will be entitled to cancel the transaction and receive a full refund for that product. Upon cancellation of the transaction as stated, and receipt of the refund, you will not have any claim and/or lawsuit against the site and/or Verimix, in connection with the transaction. The aforementioned does not apply to products whose delivery date is specified as longer, and/or were specially ordered for the customer.
You are aware that in any event where the Site is unable to contact you to coordinate the delivery of the product, within 7 days of the date of purchase, this will be considered a cancellation of the purchase by you. In this case, the Site will not be required to provide you with the product, nor will you have any claim and/or claim against the Site or Verimix for cancellation of the transaction pursuant to this section.

10. Prices and payments

Your payment will be made using the credit card whose details you provided or via PayPal, at the price that appears next to the products you ordered, plus shipping costs and handling fees, all as detailed next to each product and/or on the product page, and in the summary of the ordering process.
Verimix may change product prices and handling and shipping fees from time to time. The price valid for your order is the price published on the Site when you complete the ordering process.
The prices of products and/or services and the handling and shipping fees that appear on the site does not include VAT. You may also be subject to Tariffs and tax and customs when importing said prodcut into your country, in accordance to the local law of your country. You should check upon said taxes in advance.
In the event that the credit card company refuses to honor all of your obligations, or that your PayPal payment was not transferred into our account, your order will be canceled, the product will not be delivered to you, and you will be charged a cancellation fee as detailed in Section 11.

11. Cancellation of purchase and return of products

We do everything we can to ensure that you are satisfied with the products you have chosen. However, you may return the products you purchased on the site within 14 (fourteen) days from the date of receipt (except for those detailed below). Cancellation of the transaction is subject to the product being returned to Verimix in its original packaging, intact and/or without damage and/or defect and/or spoilage of any kind, and without any use, and without its box ever being opened.
Products whose original packaging has been opened (unless it has been found to be defective) and/or products that have been specially customized, or that have been assembled, and/or bargain products – are not included in our exchange and return policy and cannot be returned. For the avoidance of doubt, if the product has been opened it will not be returnable. We do not allow the auditioning of products, you may only return them if you have never opened or used.
If you have purchased a service, you may cancel it within 14 (fourteen) days from the date of the order and up to 2 (two) days, which are not rest days, before the date of provision of the service (whichever is closest to the date of service).
To return products, you must contact us, and provide a transaction cancellation notice, specifying the order details. After your inquiry has been investigated, you will be asked to return the product to Vermix’s company offices, at your own expense and by yourself. Products must be sent Duty-Paid and all taxes traiffs must be covered by the sender (the customer). Transaction cancellation is subject to the restrictions as detailed in sections a-c.
After returning the products, and only if the products meet the conditions specified in the regulations regarding the return of products, you will be refunded the price you paid for them, excluding shipping fees and with a cancellation fee of 5% of the transaction amount.
In the event of a product that is received with a visible defect, this must be reported to Verimix immediately no later than 6 hours after receiving the shipment. After we receive your request, and if it is found to be justified, we will collect the defective product from you for inspection, then we will resend the product to you according to your original order, provided that it is in stock. A product that is received with a visible defect must be reported immediately upon receipt and must not be used in any way. In the case of a product that is delivered to the customer face to face, the customer must inspect the product upon delivery and ensure that there are no visible defects. Complaints about a product that was received with visible defects and was used by the customer and/or that was not reported about those defects at the time of receipt of the product, will be rejected.
It is important to note – all products are inspected by the manufacturer and by Verimix, and are also photographed individually before shipment, so a situation in which a product has a visible defect or is not working or is not in good condition is almost impossible. If a request is received by Verimix about a product that arrived with a visible defect or any damage, which differs from the product documentation documented at the company’s offices before shipment, the request will be rejected. For example: a complaint from a customer about headphones with a fracture when the headphones are photographed at the company’s offices as being in good condition and intact before shipment.
In the event of a transaction being canceled due to a defect, you will not be charged any cancellation fees.
In the event of a transaction cancellation, prior to delivery of the ordered products and/or services – within 14 days of receiving the cancellation notice, you will be refunded the amount paid by you for the products and/or services, reducting a cancellation fee of 5% (unless otherwise expressly stated). In addition, if the product was sent by Verimix to the shipping company, you will also be charged full payment for the shipment, even if you have not yet received the products.
A substential error caused by the site in the product description and/or the terms of sale will entitle you to cancel the transaction, without any cancellation fees and without being entitled to any compensation and/or payment from the site and/or Verimix.
The product box and packaging accessories, as well as any paper and/or sheet or item and/or accessory and/or bag, and/or plastic and/or any object included in the product’s packaging, are all an integral part of it, and together with the contents of the box, constitute the “product”. This means that the box is not something in which the product is packaged or stored, but rather an integral part of the product, as well as its accessories. If you return a product for any reason, the product must arrive packaged in its original packaging in perfect condition, including all its accessories and any item and/or object, no matter how small, included in the packaging, all in completely new condition with the item packaged inside. If a product is returned without its packaging or accessories, or if its packaging is damaged in any way, the product will not be accepted since it was not returned in its entirety. In such a case, of course, you will not be able to make a return and/or cancel a transaction and/or exchange, and the product that arrived damaged or partially received will not be processed and you will be asked to collect it back from the company’s offices at your own expense.
In the case of a product return, it should be emphasized, although this goes without saying, that the product (including its packaging/box and accessories as specified in section 11) will be examined according to its condition when it is received at the company’s offices, and not according to its condition when it is given for delivery to the postal service or delivery service. Products sent by postal and/or delivery services are often subjected to vigorous shaking, banging and blows, and therefore there are quite a few cases in which the product is received at the company’s offices broken and damaged or with torn packaging and its return is rejected, even though the customer who wishes to return it sent it in good condition. We recommend that the product be packaged securely, wrapped in padding, hard cardboard and air-filled plastic (“bubbles”), but these are only recommendations and the integrity of the product when it arrives at the company’s offices is the sole responsibility of the customer in any case, whether or not they followed these recommendations.

12. Warranty and repair of products due to an invisible manufacturing defect:

Verimix is not responsible for damage caused to products while in the customer’s possession, such as: breakage, cracks, impacts, scratches, rust, and/or mechanical and/or electrical damage as a result of improper use or in combination with unsuitable equipment.
Verimix makes every effort to provide its customers with proper and high-quality products. The products undergo strict quality control at the manufacturer. However, there may be very rare cases in which the customer receives a product with a manufacturing defect that is not visible upon external examination and/or mechanical or electrical testing.
It is very important to note before purchasing on the site and to remember – Verimix does not cover the products with any warranty at all. The manufacturer of the products is the one who covers them with warranty and is the solely and exclusively responsible for exercising that warranty, according to the terms and conditions, restrictions, instructions and discretion of said manufacturer of the product in question.
Verimix will assist the customer in communicating with the manufacturer in order to clarify a warranty claim. The final decision regarding each case and/or complaint is the manufacturer’s alone. The manufacturer alone provides the warranty for its products. The customer will not have any complaint or claim against Verimix if the manufacturer has made a decision that is not to his liking regarding his complaint. For example: A customer contacted the manufacturer claiming that there was a malfunction with his headphones, the details were transferred to the manufacturer and the manufacturer made a decision that this was not a malfunction covered by the warranty. In this case, it is agreed that the manufacturer’s sole determination will be accepted by the customer as conclusive proof and he will not have any complaint and/or claim against Verimix on the subject.
In the event of a malfunction or problem that is covered by warranty according to the manufacturer’s decision, the solution will, in many cases, be in the form of product repair by the manufacturer. A problem and/or malfunction that is covered by warranty does not entitle the customer to a new and/or replacement product.
If the product must be sent to the manufacturer for repair, unless the manufacturer has stated otherwise, the customer will pay for the shipping to the manufacturer, as well as any taxes, duties, or costs of any kind resulting from those shipments. It is important to check the policy regarding coverage or non-coverage of shipping costs in cases of warranty claims on the manufacturer’s official website in advance. In any case, the issue is between the manufacturer and the customer, with Verimix only assisting. Kennerton’s policy at this time is that the customer covers the shipment to them, and they cover the shipment back to the customer.
In case you reside in Israel, in order to investigate a complaint regarding a product that has been used and is suspected of having a manufacturing defect that is not visible, the customer must follow the procedure detailed here:
1. Contact us and report your desire to file a complaint.
2. A representative will send you a complaint form that you will need to fill out and send back via email, along with clear, sharp, and detailed photos or videos that present the subject of the complaint.
3. If the product and type of fault may be covered by warranty, customer service, if necessary, will instruct you to submit the product for inspection by the professional team. Submission of the product for inspection will be the responsibility and expense of the customer. Alternatively, if the manufacturer has suggested a way to resolve the fault, Verimix will forward the solution to the customer so that he can follow the manufacturer’s instructions himself.
4. After receiving the product at the company’s offices, the professional team will carefully examine the product, sometimes in collaboration with the manufacturer, in order to try and determine whether it is indeed a defect or malfunction covered by the manufacturer’s warranty, or whether it is damage or malfunction caused to the product due to improper and/or correct use.
5. If the inspection reveals that the product is damaged and/or faulty and/or has a problem that is not covered by the warranty, Verimix will allow the customer to receive the product back, via shipping, at the customer’s expense. If the product can be repaired, Verimix will offer this option to the customer in exchange for payment.
6. If the inspection reveals that this is indeed a manufacturing defect and/or a malfunction and/or a problem that is covered by warranty, Verimix will act in accordance with the manufacturer’s instructions and decisions.
7. If the manufacturer has determined that it is necessary to transfer the product to it so that it can be examined or repaired, as noted above, if shipping to the manufacturer is necessary and the manufacturer does not cover those costs, Verimix will contact the customer to arrange payment for transporting the product to the manufacturer with the assistance of Verimix.
8. Unless otherwise stated, sending the product to the manufacturer does not mean that the manufacturer has determined that the problem and/or defect is covered by the warranty. There may be cases where the product is sent to the manufacturer, and after inspection the manufacturer determines that it is a defect that is not covered by the warranty. In such a case, the manufacturer may offer a paid repair or return of the product without repair to the customer. In these cases, Verimix will contact the customer to arrange payment for the repair and/or shipping of the product back to the customer.
Receiving a product for inspection at the company’s offices does not mean that it is a product that was sold with a defect that is not visible. The product is received for inspection only. If you do not live in Israel you are not required send the product to us, you can work directly with the manufacturer with or without our help.
Verimix thoroughly investigates any complaint regarding a suspected defect received from our customers and treats any suspicion seriously. However, it is agreed that the sole determination of Verimix representatives is accepted by the customer as conclusive proof.
In the event of a product being shipped with Verimix assistance for inspection and/or repair at the manufacturer, Verimix will not be liable and will not compensate the customer in the event of the product being lost in the mail or for any type of problem or malfunction that may occur while the product is being transported to the manufacturer. Verimix will choose to use a reliable shipping service that is acceptable to the customer, but will not take responsibility for the shipment. In the unfortunate event of a shipping malfunction, Verimix will work with the shipping company to find out and find a solution to the case, whether in the form of an investigation or finding the loss or receiving payment for the loss from the shipping company. It should be noted that Verimix is not responsible for the issue and the customer must study the policies of the shipping company whose services will be used and see that they are acceptable to him. It should be noted that investigating a shipping problem by a shipping company can take a long time and that financial compensation, if given, does not always cover the full cost of the product. The customer agrees not to have any claims against Verimix on this matter. Furthermore, as a customer, you are invited to take on the matter of shipping to the manufacturer directly and independently.
Verimix will only support products purchased directly from it, and only the original customer who purchased them.

13. Liability

Verimix and/or anyone on its behalf do not manufacture the products, and are not responsible for the details of the products, their features, the names of the manufacturers and/or any representation made on the site with regard to the aforementioned details. The products on the site are presented in good faith, and are described by us objectively, relying on details provided by the manufacturer, experience in use and opinions of buyers and surfers. Their presentation should not be seen as a recommendation on the part of the site and/or Verimix regarding the nature of the products, their features, quality, names of the manufacturers, etc.
The sole responsibility for the products, their supply, their quality, their nature, their durability and their contents, applies to the manufacturers of the products. The manufacturers of the products have assumed all the obligations imposed on a “trader” according to the Consumer Protection Law, 5741 – 1981 and the regulations issued thereunder. In any case, and under any legal grounds whatsoever, the liability for the products mentioned in this section shall not exceed the amount that was actually paid for the product/service ordered by the purchaser. The manufacturer’s liability is limited to direct damage only caused to the tools themselves, and it is hereby clarified that it does not cover secondary or consequential damages.
The information provided on this site is for informational and educational purposes and does not constitute a suggestion or recommendation for any use or treatment. Use of this information by any reader is at their own risk. The information included on the site is based on publications and research by third parties and is subject to the limitation of liability as detailed above. This information is not a substitute for professional advice. We strive to ensure that the information contained on the site is accurate, but we cannot guarantee that the information is correct, complete, and up-to-date. Site users are cautioned not to act or cease to act based on information on this site without independently verifying it. The site administrators and owners will not be held liable for any direct or indirect result resulting from the use of information found on or through the site.
Under no circumstances shall Verimix and/or anyone on its behalf be liable for any direct, indirect, punitive, incidental, special or consequential damages, and/or any other damages of any kind, including, and without prejudice to the generality of the foregoing, damages for loss of use, loss of data or loss of profits, arising or connected in any way with the use or performance of the Site, for delay in use or inability to use the Site, in the supply or non-supply of products or services, or any information, software, product, service and related graphics obtained through the Site, and/or arising in any other way from the use of the Site, whether based on an agreement or in tort, whether in strict liability, and/or any other cause, even if Verimix and/or anyone on its behalf was aware of the possibility of such damages.
Verimix will not be responsible for any damage or loss, including damage to the body and/or equipment, that may be caused as a result of the purchase and/or use of the equipment or as a result of improper operation of the equipment, but only for the purchased product repair and/or replacement subject to the conditions specified in these regulations.
Verimix is not responsible for consequential and/or circumstantial damages and/or direct and/or indirect and/or economic loss of profit and/or loss of profits, income, business, damage to reputation, and/or any other financial damage and/or emotional distress, directly or indirectly related to the product, and no compensation will be provided.
Verimix and/or anyone on its behalf will not bear any responsibility for any unauthorized use, misuse, unlawful use and/or fraudulent use made by a third party of the credit card you used to perform an action on the site.
The service on the site is available for use as is. You will have no claim, claim and/or demand against Verimix and/or anyone on its behalf regarding the features of the service, its capabilities, limitations or its suitability for your needs and requirements.
Verimix makes efforts to secure the site and to maintain the level of service therein, but does not guarantee that the service on the site will not be interrupted, will be provided in an orderly manner without interruptions, will be carried out safely and without errors, and/or will be immune from unauthorized access, damage, breakdowns, malfunctions – including malfunctions in the hardware, software or communication lines to the site, its suppliers and/or anyone on its behalf.
Anyone who makes improper use of the site undertakes to indemnify and compensate the site, its owners and managers and/or anyone on their behalf for any claim and/or expense and/or damages of any kind and type, including legal expenses, that may be incurred by them.
If you are dissatisfied with any part of the site and/or the terms of these regulations, please write to us and we will carefully consider your request.
The customer is solely responsible for the proper maintenance of the products he purchased. If necessary, the customer can consult customer service by contacting us via the website or by telephone.

14. Ownership and retention of rights

The Site contains various materials, protected by copyrights, trademarks, other proprietary rights, including content, images, graphics, music, video and sound, some of which are owned by the Company and some by third parties. All proprietary and intellectual property rights on the Site, including the software included therein, its graphic design and the information included therein and any other information related to the Site, are the exclusive property of the Site and/or Verimix, and no person shall have any right, demand or claim against the Site and/or Verimix regarding these rights and may not make any use of these rights, except through and with the permission of the Site and/or Verimix. A purchaser and/or surfer and/or any third party who performs actions on it is not permitted to change, publish, broadcast or transfer, take part in the transfer or sale and use the Site or part thereof for the purpose of creating a derivative work or exploit the Site, and/or the content of the Site, in whole or in part, for any purpose, except for the purpose for which the Site was created. All proprietary rights, any technological material, including software, hardware, programs, specifications, data, processes, inventions and improvements, trademarks, trade secrets and any other information that can be identified in any way as information related to the Site, are the exclusive property of the Site and/or Verimix only, and no one will have any right to them, including the right to use them.

15. Links

Links that may appear on the Site to other external sites are provided for your convenience only. Any reliance on, use of, or submission of information through these other sites or their content is the sole responsibility of the user and is subject to the terms of use, regulations, and privacy policies of those sites, separately and independently of these terms and conditions.

16. Law and Judgment

The law applicable to your order and these regulations is only the Israeli law. The exclusive jurisdiction for any matter and dispute is vested in the competent courts in the Tel Aviv district only. It is your duty as a recipient of a service who is a resident or citizen of a foreign country or who is currently in a foreign country to examine and verify whether the service and the terms of use of the service also comply with the laws of the foreign country. Verimix is unable to adapt the service and the terms of use of the service to the laws of every country in the world. Therefore, it is clarified that you will be solely responsible for any violation of the law of a foreign country if it occurs as a result of using the service.

17. Questions and inquiries

For inquiries and questions during the purchase and/or regarding the product or services, and/or regarding an order placed on the site, you can contact customer service via the site or by phone, Sunday – Thursday, between the hours of 11:00 AM and 3:00 PM.

The terms were updated on: 18.12.2024

The essence of the latest amendment: extensive changes.